Privacy policy
How CNTSCI collects, uses and protects the personal data entrusted to it through this website, and how to exercise your rights.
Last updated: 26 September 2026This English version is provided for information only: the French version is the authoritative text.
Data controller
Who processes your data, and under which legal framework.
The Centre National de Transfusion Sanguine de Côte d'Ivoire (CNTSCI), headquartered at Boulevard de Marseille, Zone 3, Treichville, Abidjan, is responsible for the processing of personal data carried out through this website.
Contact: contact@cntsci.ci · +225 07 59 42 09 66
Processing is carried out in accordance with Ivorian Law No. 2013-450 of 19 June 2013 on the protection of personal data. The Telecommunications/ICT Regulatory Authority of Côte d'Ivoire (ARTCI) oversees its application.
Data collected
Only the information each service of the website needs.
Full name, email, phone number, chosen centre and time slot, whether it is a first donation and, if you provide it, your blood group.
Purpose: to organise your visit to the collection centre and contact you about your appointment.
Name, email and password (stored in an irreversibly encrypted form); if you provide them: phone number, blood group, sex and date of your last donation.
Purpose: to view the history of your appointments and donations, and calculate the date from which you can donate again.
Identity, contact details, organisation where applicable, reason for and content of your request.
Purpose: to handle your request and reply to you.
Email address and chosen language.
Purpose: to send you CNTSCI news. You can unsubscribe at any time on request.
The next possible donation date (donor follow-up) is calculated in your browser: no data is sent.
Questions asked to the virtual assistant are only used to formulate the answer and are not stored by the website. When an artificial intelligence service is used to answer them, they are sent to it for that sole purpose. Do not enter personal medical information: for any question about your health, consult a doctor or contact CNTSCI.
To limit automated submissions, the IP address from which forms and assistant messages are sent is kept in memory for at most ten minutes, then erased.
Health data
Sensitive information, protected accordingly.
Blood group and donation dates are health data, which the law considers sensitive. They are only used to organise donations and follow up donors, and can only be accessed by authorised CNTSCI staff.
The medical interview before each donation takes place on site, in complete confidentiality: its answers are not entered on this website.
Recipients, retention and security
Who can access your data, for how long, and how it is protected.
Only authorised CNTSCI staff, within the limits of their duties, and the technical provider hosting the website. Your data is never sold, rented or transferred to third parties.
Requests and messages: for as long as it takes to handle them and follow up.
Appointments: for as long as needed to organise the donation and follow up the donor.
Donor account: while the account is active; it is deleted on request.
Newsletter: until you unsubscribe.
Encrypted connection (HTTPS), irreversibly encrypted passwords, and an administration area restricted to authorised staff, whose operations are logged.
Your rights
Access, rectification, objection and erasure.
You have the right to access, rectify, object to and erase the data concerning you.
From My account, you can view and correct your profile at any time.
Write to contact@cntsci.ci, or send a letter to CNTSCI headquarters (Boulevard de Marseille, Zone 3, Treichville, Abidjan), stating your request. You will receive a reply as soon as possible.
If you believe your rights have not been respected, you may refer the matter to ARTCI.
Cookies and third-party content
No advertising cookies or audience measurement tools.
A question about your data?
Write to us or call us: we answer Monday to Saturday.